Six Questions, One Window

The thing nobody warns you about with your first few incidents isn't the pressure. It's the tab count. You start with an alert. By minute four you've got Grafana open, a terminal running kubectl , your CI system in another tab, GitHub in…

Finding What We'd Left Open to the Internet

Somebody asked me a simple question a while back: are any of our databases reachable from the public internet? I said I'd check. Then I sat there for a second realising I didn't actually know how to answer that quickly. Not because the inf…

Which Workload Is Eating Your Cluster Right Now?

A node memory alert goes off. The question that follows is always the same, and it's never as easy to answer as it should be. Which workload is doing this? The usual route is kubectl top pods , sorted by hand, one namespace at a time. If you…

Half the Answer Is in the Code and Half Is in Production

Every investigation I have been part of needs two kinds of knowledge, and they never live in the same place. The first is what production is doing. Error rate, latency, memory, what deployed and when, which pods are unhappy. That is Grafana, or Data…

Debugging Is Mostly Confirmation Bias With a Terminal

Watch how an investigation actually begins. An alert fires. Somebody in the channel says "I bet it's the database." Within ninety seconds four people are looking at database metrics, somebody is checking connection pool saturation, and a…

The Single Pane of Glass Never Arrived

Nearly nine in ten organisations now run more than one cloud. Flexera's 2026 State of the Cloud report puts multi-cloud adoption at 89%, and the average sits at around 2.6 providers. Almost none of them chose this. Multi-cloud is usually th…

Nobody Knows What Breaks When This Service Goes Down

There is a question that stalls almost every incident I have been part of, and it arrives about four minutes in. Something is failing. You have found the service responsible. Then somebody asks what else touches it, and the room goes quiet. Two peop…

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